ConvertlyAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website convertlyai.online, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
For the purposes of the General Data Protection Regulation (GDPR) and UK GDPR, ConvertlyAI is the "Data Controller" of your personal information.
2. Data We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, email address, and authentication data (via Supabase) that you voluntarily give to us when you register with the Site.
User Content (AI Processing): Audio files, video transcripts, and text inputs that you upload to the Site to use our repurposing engine. We process this data strictly to generate your requested content formats.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored securely by our payment processor (Stripe).
3. GDPR & UK GDPR Data Protection Rights
If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have certain data protection rights. ConvertlyAI takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
The right to access, update or to delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where ConvertlyAI relied on your consent to process your personal information.
Exercising Your Right to be Forgotten
To exercise your right to data deletion, email us at support@convertlyai.online with the subject line "Data Deletion Request". Upon request, we will permanently delete your account, personal data, uploaded transcripts, and generated text from our active databases within 30 days.
4. Cookie Policy
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Essential Cookies
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas (Authentication via Supabase).
Analytics & Tracking Cookies
These cookies help us understand how our Website is being used and track affiliate referrals (via Google Analytics and Endorsely). Under GDPR and UK GDPR, these non-essential cookies are disabled by default until you explicitly grant consent.
5. California Privacy Rights (CCPA / CPRA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.
Right to Know: You have the right to request what personal information we collect, use, disclose, and "sell" or "share".
Right to Delete: You have the right to request the deletion of your personal information collected by us.
Right to Correct: You have the right to correct inaccurate personal information that we maintain about you.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Do Not Sell or Share My Personal Information
ConvertlyAI does not "sell" your personal information for monetary value. However, we do use third-party analytics and affiliate tracking (Google Analytics, Endorsely) which may constitute "sharing" under California law. To opt-out of this sharing, you may decline analytics cookies via our cookie banner, or email us at support@convertlyai.online with the subject line "CCPA Opt-Out".
6. Contact Us
If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at: support@convertlyai.online